Maintenance And Support

Adapt to Necessary changing Market Demands and Keep Your Business Hassle free by Leveraging Our Software Maintenance and Support Services

Software Maintenance is an extremely important part of an organization’s IT infrastructure. Backed by the knowledge along with the right technology and the expertise of the industry specialists ensures an uninterrupted IT setup. Global enterprises are likely to spend an estimated amount of $5 in application maintenance and support.

With the advent of ever-increasing globalization and competition, outsourcing of software maintenance and support functions to specialist companies helps not only to reduce overall IT costs, but also improves productivity and thereby encourages growth. With the emergence of new technologies like cloud, mobility, analytics and social media, continuous opportunities for the software support and maintenance will continue to exist. For most software product companies, once a product is out in the market is the end of product development activity. But the fact is that product release is not the end; it is actually the start of a long maintenance and upgrade cycle. Companies need to start thinking on how to incorporate the feedback received into the next version of the product, that includes functionalities like improving usability, features, overall value and user-friendliness.

Most software products face a problem in supporting their installed versions of the product. Support and Maintenance need arises to

Interfacing with other software systems
Conversion so as to use other hardware systems
Migrate outdated software
Retire the existing software
Software’s daily functions maintenance
Software modification maintenance
Perfecting the existing and available functions
Preventing the software performance from degrading
Rectify errors
Rectify design flaws as well as requirements
Improvement of the design
Making improvements

A considerable amount of investment needs to be done to maintain multiple versions of an old code-base, often on an outdated technology platform just supporting existing clients until they can be convinced to switch to newer versions of the product. Companies need to provide maintenance and support to existing software applications in spite of challenges involving changing business practices, depleted budgets, revised user priorities and staff decrement. This process requires a huge amount of time and resources especially in situations when such services are experiencing a scarcity domestically. In this scenario, they require reliable partners who are competent enough to take on the challenge of providing ongoing maintenance and support.

Trivial Works Solutions believe that professional maintenance and support is the right way to reduce total cost of ownership (TCO) on software systems and ensure useful improvements and optimization steps. Our team have plenty of experienced people with skills in older languages like C, C++, VB, VBA, Client/Server architectures and many more. Our highly skilled engineers jump in and immediately begin working with bug repositories and enhancements specs to provide timely releases while minimizing time spent by your analysts and other line of business personnel.

Our clients are assigned teams with dedicated Project Heads and Team Leads to design and implement complete software maintenance strategies and provide ongoing support. Our dedicated software maintenance and support teams logs and tracks service requests 24x7 and offer round-the-clock troubleshooting and real-time resolution of all problem areas. Trivial Works ensures that our services optimize application performance and bring down your TCO on software. Our Software Maintenance and Support Services focus on providing the client a competitive edge in the market by delivering Functional Assurance, Better Quality & Enhanced Performance in addition to recurring higher cost savings on the efforts involved.

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Excellent Support

Our support team is always standing by to lend a hand whether you need an additional support in terms of troubleshooting or resolving a bug that hinders the overall performance of the software. We provide excellent support services for a range of businesses and applications, from small-to-medium sized including major enterprises that seek to benefit from the cost savings.

Corrective Maintenance

Trivial Works’ alert and diligent team will go over your software, examining and testing it for problems including design mistakes (confusing user interface, errors in the menus, etc.), errors in logic and fundamental problems in coding and can quickly remedy any problems that have arisen. We have years of experience in troubleshooting poor performing applications and can quickly detect remedies to any problems in software.

Adaptive Maintenance

This maintenance comes into picture when your application is not working well as it used to since you upgraded your computers or other critical pieces of hardware. Changes in regulations, changing the data format you use, integrating a new operating system or updating any supporting utilities are another reason to go for this maintenance. Adaptive Maintenance delivered by the Trivial Works’ team ensures that your software work stably and reliably in the new, altered environment.

Preventative Maintenance

Prevention is better than Cure. This saying completely fits in this type of maintenance. It’s far better to track your software functionality now and curtail any problems in the future. Preventive maintenance comes into picture when you have been receiving a number of similar complaints from your end users or they are experiencing a return of problems that you earlier had thought that needs to be taken care of in the code. We not only fix your software for your immediate needs but also ensure that it will run properly going forward as your organization’s needs change.

Perfective Maintenance

In this maintenance a research is conducted while bringing your software near perfection during regular maintenance cycles and design as well as implement any new features you need. This is done to take necessary steps before real problems arise. It can be in the form of restructuring the code to match the latest industry standards, making some minor modifications, delete some sections, insert new coding or making changes relating to improve functionality.

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